faq
From start to finish, most orders take about 2–4 weeks total, depending on complexity and current production volume.
Here’s a typical timeline:
Quote & Order Confirmation: 1–2 business days
Digital Mockup Creation: 1–3 business days (varies based on design complexity)
Mockup Approval: Timeline depends on how quickly you approve
Production: 10–15 business days (Mon–Fri)
Shipping: 1–7 business days depending on location and service
⚠️ Delays can occur due to:
Stock shortages from suppliers
Complex designs or additional services (tags, sewn labels, specialty prints)
Late mockup approval
Weather or carrier delays
If you need your order by a specific date, let us know when placing your order. Rush services may be available for an added fee.
100% deposit required for new customers
50% deposit required for returning customers
Remaining balance must be paid before shipping
You may also pay in full when ordering
Shirt Front (Standard): 12” W x 16” H
Shirt Front (Oversized): 15” W x 20” H
Short Sleeve: 4” W x 4” H
Long Sleeve: 4” W x 18” H
Hoodie Front (Pocketed): 12” W x 10” H
Hoodie Back: 14” W x 16” H
Sweatpant Leg: 6” W x 16” H
Onesies: 6” W x 8” H
Youth Shirts: 10” W x 15” H
Print areas may vary by garment style. Contact us for guidance.
You can mix different shirt styles, colors, and sizes under one order if:
Ink colors remain the same.
Print size fits all garment types.
Note: Different item types (e.g., shirts vs. tote bags) may require separate setups and fees.
Yes — we mix custom colors and match using Pantone Formula Guide Solid Coated & Uncoated books.
If you specify a Pantone color, we will match it as closely as possible.
Colors not specified will be matched visually, but screen colors may vary due to monitor differences.
Yes — we mix custom colors and match using Pantone Formula Guide Solid Coated & Uncoated books.
If you specify a Pantone color, we will match it as closely as possible.
Colors not specified will be matched visually, but screen colors may vary due to monitor differences.
Yes! Every new order comes with a digital mockup showing:
Ink colors
Design placement
Imprint size
Production will not begin until you approve the mockup via email.
Generally, no changes can be made once a mockup is approved, especially for rush orders, as production begins immediately. If changes are possible:
Additional fees may apply.
Your order timeline may be delayed significantly.
Double-check invoices and mockups carefully — approval is your last chance to make changes.
Standard: Bulk folded by size in groups
Add-on service: Individually folded/bagged (additional cost)
Despite our best efforts, production may vary by up to 5% per run.
Minor garment defects or misprints may cause shortages.
Extra shirts beyond your order count are free bonuses — enjoy them!
Manufacturer defects on customer-supplied goods must be handled with the garment manufacturer.
Screen printing is an industrial process, and up to 5% underage or overage is standard industry-wide.
We recommend ordering a few extra pieces to avoid shortages.
If you require exact quantities, please let us know when ordering.
This requires an additional fee to cover restocking, replacements, and setup.
Our garment suppliers occasionally run out of certain styles or colors. If this happens, we will offer substitute options and/or notify you of any price differences
Shipping time depends on your location and chosen service level. Tracking details will be emailed once your order ships. Orders ship via UPS.
Rush production is available for an extra fee.
Please confirm availability before placing your order.
Rush fees apply to production only, not expedited shipping of blank goods or finished products.
Contact us within 48 hours of receiving your order.
If the error is ours, we will make it right with replacements or credits.
This is from temporary adhesive spray used during printing to keep garments in place.
Light residue is normal and will wash out after the first wash.
This is called a pressure mark, caused by the screen’s squeegee during printing.
It will disappear after the first wash.